Policies
Reference the below policies for Viva Smile Studio
Office Cancellation Policy
I ask that you give at least 48 hours notice to reschedule or cancel your appointment. Same day cancellations are not easy to fill so kindly respect your reserved time and your clinicians's time. With that said, there are valid situations where it is necessary to cancel on short notice (i.e.. illness, a child's illness, weather). In the event that you have to cancel, and in order to avoid cancellation fees, call the office and leave a message (902) 860-4717. You can also email at vivabusiness23@outlook.com; to cancel. Cancellation or rescheduling of an appointment with 24 hours notice or more, will not result in a charge.
Failed Appointments
A failed appointment is an appointment that is cancelled/rescheduled without 24 hours' notice or an appointment where a patience does not show up. Viva Smile Studio does allow for one (1) failed appointment as a courtesy. Any additional failed appointments will be charged a fee of $50. After two (2) failed appointments, Viva Smile Studio may require a deposit of $50 that will be applied to your appointment in order to reserve any further appointments. After three (3) failed appointments, you may risk being dismissed from the practice.